Technical Account Manager
Description
We are looking for a qualified Technical Account Manager to oversee the
relationships and address our most important customers’ technical
needs. You will be responsible for obtaining and maintaining long term
key customers by understanding their requirements – technical and
otherwise.
The ideal candidate will be apt in building strong relationships with
strategic customers. You will be able to identify needs and requirements to
promote our company’s solutions and achieve mutual satisfaction. The goal is
to contribute in sustaining and growing our business to achieve long-term
success.
From a technical point of view, you will become a super-user of the Overcast
platform and be able to provide accurate technical service before and after
the point of sale, ensuring customer satisfaction. As a Technical account
manager, you should be a tech-savvy professional, able to explain technical
details and requirements – especially to a non-technical audience. You
should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business
knowledge to support the sales process and strengthen customer
relationships.
Responsibilities
- Provide technical support for customers to support pre-sales and
post-sales processes - Develop trust relationships with a portfolio of major clients to ensure
they do not turn to competition - Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential
new features or products - Report on product performance
- Identify solutions to reduce support costs
- Analyse customers’ needs and suggest upgrades or additional features to
meet their requirements - Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics
Requirements
- Proven work experience as an account manager
- Solid technical background with hands on experience in digital
technologies - Familiarity with software and front-end development
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Excellent organisational skills
- Strong analytical and problem-solving skills
- BSc degree in Computer Science, Digital Marketing, Sales or a relevant
field
Please send applications with CV and role to jobs@overcasthq.com
